LUBANS, JR., John. on managing: Southwest - The Unstodgy Airline. Library Leadership & Management, [S. l.], v. 20, n. 3, p. 142–146, 2010. DOI: 10.5860/llm.v20i3.1634. Disponível em: https://llm.corejournals.org/llm/article/view/1634. Acesso em: 4 jun. 2025.