HO, Henry W.L. How Can We Serve You Better: Customers’ Perceptions of Services and Facilities Offered in a Community Library. Library Leadership & Management, [S. l.], v. 33, n. 3, 2019. DOI: 10.5860/llm.v33i3.7353. Disponível em: https://llm.corejournals.org/llm/article/view/7353. Acesso em: 23 feb. 2025.