DAINES III, Joseph Gordon. Aligning Customer Needs: Business Process Management (BPM) and Successful Change Management in the L. Tom Perry Special Collections. Library Leadership & Management, [S. l.], v. 29, n. 1, 2014. DOI: 10.5860/llm.v29i1.7101. Disponível em: https://llm.corejournals.org/llm/article/view/7101. Acesso em: 21 nov. 2024.