CRAWFORD, Gregory A.; MCGUIGAN, Glenn S. An Exploratory Quantitative Analysis of Academic Library Services: Approaches to Compare Performance Based Metrics. Library Leadership & Management, [S. l.], v. 25, n. 3, 2011. DOI: 10.5860/llm.v25i3.1997. Disponível em: https://llm.corejournals.org/llm/article/view/1997. Acesso em: 1 jun. 2025.