OSIF, Bonnie A. manager’s bookshelf: Incivility. Library Leadership & Management, [S. l.], v. 24, n. 3, p. 91–97, 2010. DOI: 10.5860/llm.v24i3.1848. Disponível em: https://llm.corejournals.org/llm/article/view/1848. Acesso em: 17 may. 2025.