HARAS, Catherine; MONIZ, JR., Richard J.; NORMAN, Annie. Listening to the Customer: Using Assessment Results to Make a Difference. Library Leadership & Management, [S. l.], v. 24, n. 2, p. 91–99, 2010. DOI: 10.5860/llm.v24i2.1834. Disponível em: https://llm.corejournals.org/llm/article/view/1834. Acesso em: 3 nov. 2024.