OSIF, Bonnie A. manager’s bookshelf: Communication. Library Leadership & Management, [S. l.], v. 24, n. 1, p. 38–44, 2010. DOI: 10.5860/llm.v24i1.1824. Disponível em: https://llm.corejournals.org/llm/article/view/1824. Acesso em: 3 jun. 2025.