PAYNE, David. Harnessing Conflict. Library Leadership & Management, [S. l.], v. 24, n. 1, p. 6–11, 2010. DOI: 10.5860/llm.v24i1.1818. Disponível em: https://llm.corejournals.org/llm/article/view/1818. Acesso em: 7 jun. 2025.