HOROWITZ, Lisa R. Assessing Library Services: A Practical Guide for the Nonexpert. Library Leadership & Management, [S. l.], v. 23, n. 4, p. 161–167, 2010. DOI: 10.5860/llm.v23i4.1793. Disponível em: https://llm.corejournals.org/llm/article/view/1793. Acesso em: 24 aug. 2024.