SHOAF, Eric C. Library Leadership in Action. Library Leadership & Management, [S. l.], v. 23, n. 2, p. 75–79, 2010. DOI: 10.5860/llm.v23i2.1778. Disponível em: https://llm.corejournals.org/llm/article/view/1778. Acesso em: 18 may. 2025.