SHOAF, Eric C. LLAMA News. Library Leadership & Management, [S. l.], v. 22, n. 4, p. 216–220, 2010. DOI: 10.5860/llm.v22i4.1746. Disponível em: https://llm.corejournals.org/llm/article/view/1746. Acesso em: 3 jun. 2025.