SHOAF, Eric C. LAMA News. Library Leadership & Management, [S. l.], v. 22, n. 3, p. 160–164, 2010. DOI: 10.5860/llm.v22i3.1735. Disponível em: https://llm.corejournals.org/llm/article/view/1735. Acesso em: 5 apr. 2026.