SHOAF, Eric C. LAMA News. Library Leadership & Management, [S. l.], v. 21, n. 4, p. 204–208, 2010. DOI: 10.5860/llm.v21i4.1697. Disponível em: https://llm.corejournals.org/llm/article/view/1697. Acesso em: 23 nov. 2024.