SANNWALD, William W. Designing Libraries for Customers. Library Leadership & Management, [S. l.], v. 21, n. 3, p. 131–138, 2010. DOI: 10.5860/llm.v21i3.1691. Disponível em: https://llm.corejournals.org/llm/article/view/1691. Acesso em: 4 apr. 2026.