An Exploratory Quantitative Analysis of Academic Library Services: Approaches to Compare Performance Based Metrics

Authors

  • Gregory A. Crawford Penn State Harrisburg
  • Glenn S. McGuigan Penn State Harrisburg

DOI:

https://doi.org/10.5860/llm.v25i3.1997

Keywords:

assessment, statistics, efficacy

Abstract

This exploratory study addresses performance measurement in academic libraries by using selected measures provided by academic libraries to national surveys. For comparative purposes, the authors suggest the use of a total service index and various cost measurements as determined by enrollment and by library use. The statistical analyses of academic library data presented in this study may be helpful in initiating a discussion regarding the costs of using an academic library and how this information could be used for various purposes such as benchmarking or requesting additional funds to support library services.

Author Biographies

Gregory A. Crawford, Penn State Harrisburg

Director, Penn State Harrisburg Library Rank: Librarian

Glenn S. McGuigan, Penn State Harrisburg

Business Administration & Public Affairs Reference Librarian Rank: Associate Librarian

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Published

2011-08-03

How to Cite

Crawford, G. A., & McGuigan, G. S. (2011). An Exploratory Quantitative Analysis of Academic Library Services: Approaches to Compare Performance Based Metrics. Library Leadership & Management, 25(3). https://doi.org/10.5860/llm.v25i3.1997

Issue

Vol. 25 No. 3 (2011)

Section

Peer Reviewed

License

Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a  Creative Commons Attribution-NonCommercial 4.0 International License (CC-BY-NC 4.0) that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.